Plans & billing
Upgrade, downgrade, cancel, refunds, and credit top-ups.
Support · the traveller's desk
Lost passport? Wrong day count? Wrong continent? Tell us.
Lanely is run by a small team in Stanley, Scotland. We answer email within 48 hours, usually faster. For visa, insurance, or border policy questions please contact a licensed agent or your destination's embassy — we cannot advise on those.
Phone
Hours
Mon–Fri 09:00–18:00 GMT/BST
Postmark
9 Mid Mill, Stanley Mills, Stanley, PH1 4RA, United Kingdom
Itinerary tips
Prompt templates that produce the cleanest plans.
Reels & exports
Aspect ratios, soundtracks, watermark, captions.
Privacy & data
How we store your prompts, GDPR + CCPA tooling, deletion.
Account access
Login issues, email changes, two-factor.
Send us a postcard